How to Submit and Track a Support Ticket

Overview:
Kanzoo Global uses a ticketing system to manage all technical and service-related requests. Here’s how you can use it effectively.

Submitting a Ticket:

1. Log in to the Client Portal.

2. Go to Support > Tickets.

3. Click New Ticket.

4. Select the relevant department (e.g., Web Development, Hosting, Billing).

5. Enter your subject and detailed description.

6. Click Submit.

Tracking Your Ticket:

• All tickets are visible under Support > Tickets.

• Each ticket will show its current status: Open, In Progress, Awaiting Reply, or Resolved.

• Use the "Reply" section inside the ticket to communicate directly with our support team.

Response Time:
Our standard response time is within 12–24 business hours.